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How to read my meter
Reading your meter is the best way to keep an eye on how much energy you’re using. Submit your reads in seconds on our self-serve portal and we’ll use them to keep an eye on your bills, and make sure that your payments match what you use.
Meters come in many different shapes and sizes but the main thing to remember is that we don’t need to see anything after the decimal place, in red or after a red digit.
Find your meter below and away you go.
Mechanical meters
Always read from left to right and ignore anything after the decimal point or in red. We never need that.
Electricity Single Rate
Your reading would be 613
Electricity Two Rate
If your meter has two readings then we always need both of them.
Your readings might be labelled Day and Night. If they are labelled L (Low) and N (Normal), then L should be entered as the Night reading and N should be entered as the Day reading.
If they are labelled as anything else and you are not sure which is your day or night reading, then you can check your previous reading on your bill or self-serve portal to make sure you get them the right way around.
Your readings would be Day – 32436; Night – 46043
Gas Meter
Your reading would be 67890
Digital meters
Electricity Single Rate
Your reading would be 613
Electricity Two Rate
If your meter has two readings then we always need both of them.
Your digital meter may only show one meter reading at a time. If it does you may need to push a button on your meter to get to the next reading.
Some meters have a third “Total” reading, it will usually have a T or Tot next to it. We do not need this reading.
Your readings would be Day – 32436; Night – 46043
Gas Meter
Your reading would be 67890
Dial meters
These meters can be trickier to read as it isn’t always clear which numbers to enter. So follow these helpful tips to make sure you get it right.
Always read your meter from left to right, and we never need a reading from the dial in red.
If the pointer sits between 2 numbers then always enter the lower one, unless it is between 9 and 0, in which case we need the 9.
If the pointer is directly on a number, then check the number to the right. If it is a 9 enter the lower number otherwise enter the number the pointer is sitting on.
Smart Meters
Although Smart meters promised the end of reading your meter, early versions stopped sending messages when you changed supplier. The new smart meters we’ll be fitting, won’t.
If your smart meter has a keypad
Press 9 on the keypad
The display will show a series of letters: IMP KWH
Then 8 digits (e.g. 0012565.3) will show, followed by kWh at the bottom right of the screen
Remember that we don’t need anything after the decimal place, so in this case your reading would be 12565
If you have an Economy 7 smart meter (recording day and night usage):
Press 6 on the keypad until it displays 'IMP R01' and 8 digits – record this as your night/off-peak reading
Continue pressing 6 on the keypad until it displays 'IMP R02' and 8 digits – record this as your peak/normal reading
Remember that we don’t need anything after the decimal place.
For gas meters, you will see 'volume' and a reading with 'm3' on the side, this is your gas reading.
If your smart meter has a green button 'A'
Press the green button until the screen displays 'total act import' a kWh reading will follow for you to make note of.
These meters sometimes display 01 & 02 reading when pressing the A button. If yours does, you’ll need to send all of these.
If your smart meter has red and black buttons
Press the red button until you see 'credit on' then 'meter index' and the reading will follow. For electricity meters, it will show 'kWh' and for gas meters, it will show 'm3'
We don’t need anything after the decimal place so this meter reading is 12345.
If your smart meter has no buttons
Take the reading that starts with R1. This is your electricity reading. For gas meters, you will see 'volume' and a reading with 'm3' on the side, this is your gas reading.
We don’t need anything after the decimal place.