How to read your meter.

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How to read my meter

Reading your meter is the best way to keep an eye on how much energy you’re using. Submit your reads in seconds on our self-serve portal and we’ll use them to keep an eye on your bills, and make sure that your payments match what you use.

Meters come in many different shapes and sizes but the main thing to remember is that we don’t need to see anything after the decimal place, in red or after a red digit.

Find your meter below and away you go.

Mechanical meters

Always read from left to right and ignore anything after the decimal point or in red. We never need that.

Electricity Single Rate

electricity single rate meter

Your reading would be 613

Electricity Two Rate

If your meter has two readings then we always need both of them.

Your readings might be labelled Day and Night. If they are labelled L (Low) and N (Normal), then L should be entered as the Night reading and N should be entered as the Day reading.

If they are labelled as anything else and you are not sure which is your day or night reading, then you can check your previous reading on your bill or self-serve portal to make sure you get them the right way around.

electricity two rate meter

Your readings would be Day – 32436; Night – 46043

Gas Meter

gas meter

Your reading would be 67890

Digital meters

Electricity Single Rate

electricity single rate meter

Your reading would be 613

Electricity Two Rate

If your meter has two readings then we always need both of them.

Your digital meter may only show one meter reading at a time. If it does you may need to push a button on your meter to get to the next reading.

Some meters have a third “Total” reading, it will usually have a T or Tot next to it. We do not need this reading.

electricity two rate meter

Your readings would be Day – 32436; Night – 46043

Gas Meter

electricity two rate meter

Your reading would be 67890

Dial meters

These meters can be trickier to read as it isn’t always clear which numbers to enter. So follow these helpful tips to make sure you get it right.

Always read your meter from left to right, and we never need a reading from the dial in red.

If the pointer sits between 2 numbers then always enter the lower one, unless it is between 9 and 0, in which case we need the 9.

If the pointer is directly on a number, then check the number to the right. If it is a 9 enter the lower number otherwise enter the number the pointer is sitting on.

dial meter

Smart Meters

Although Smart meters promised the end of reading your meter, early versions stopped sending messages when you changed supplier. The new smart meters we’ll be fitting, won’t.

If your smart meter has a keypad

smart meter keypad

Press 9 on the keypad

The display will show a series of letters: IMP KWH

Then 8 digits (e.g. 0012565.3) will show, followed by kWh at the bottom right of the screen

Remember that we don’t need anything after the decimal place, so in this case your reading would be 12565

If you have an Economy 7 smart meter (recording day and night usage):

Press 6 on the keypad until it displays 'IMP R01' and 8 digits – record this as your night/off-peak reading

Continue pressing 6 on the keypad until it displays 'IMP R02' and 8 digits – record this as your peak/normal reading

Remember that we don’t need anything after the decimal place.

For gas meters, you will see 'volume' and a reading with 'm3' on the side, this is your gas reading.

If your smart meter has a green button 'A'

smart meter green button

Press the green button until the screen displays 'total act import' a kWh reading will follow for you to make note of.

These meters sometimes display 01 & 02 reading when pressing the A button. If yours does, you’ll need to send all of these.

If your smart meter has red and black buttons

smart meter red and black buttons

Press the red button until you see 'credit on' then 'meter index' and the reading will follow. For electricity meters, it will show 'kWh' and for gas meters, it will show 'm3'

We don’t need anything after the decimal place so this meter reading is 12345.

If your smart meter has no buttons

smart meter no buttons

Take the reading that starts with R1. This is your electricity reading. For gas meters, you will see 'volume' and a reading with 'm3' on the side, this is your gas reading.

We don’t need anything after the decimal place.