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1. About our policy
For detailed information on how we use and share your personal information, and for details on how to enforce your rights around how your data is treated, please see our separate Privacy Notice.
2. Collection and use of visitor information
What data collection methods (including cookies) do we use on our website?
Cookie Name Purpose Forms We collect information from you that you enter into any form on our website. We receive this information when you submit a form. For information on how this data is used is used see section 2.3. MoneyPlus Energy cookies PHPSESSID This cookie is essential for the acquisition form and self-serve portal to operate and will be deleted when you close your browser.
We place our own first party cookies and other data files in your web browser cache for the purposes of operating our website, including session cookies necessary to use self serve and switch portals on our website (our session cookies are currently named PHPSESSID at the time of writing).
What information do we collect?
We will collect your name, contact details, energy-supply data, MoneyPlus Energy log-in credentials, transaction, payment, and other information which you enter into forms completed and submitted through our website.
Our technologies explained above also capture information about your use of our website, including where you visited our website from and click-throughs, what pages you visit, your use of each page (taps, clicks, gestures, cursor movements, scrolling, and key presses, and information entered into forms), and your feedback.
We also collect your browser information, including your browser make (e.g. Internet Explorer, Firefox, Safari, Opera, Chrome), your operating system (e.g. Microsoft Windows, OSX, Android) and your IP address (a unique identifier allocated to your computer for your connection to the internet).
Our own and third party cookies and other technologies will also be used to collect information to track visits to our website, as explained in paragraph 2.1 above.
How will this information be used?
Any information we collect through the website will be used to facilitate your use of moneyplusenergy.com, to analyse how visitors use our site to help identify potential improvements, and/or to support your application for our services. Some of the information collected through our cookies will be shared with third parties automatically, such as Google Analytics data.
Over the course of your application and contract with MoneyPlus Energy, we may collect other information from you and third parties (e.g. your previous energy supplier) in order to provide our services to you. How we use this additional information and who it could be shared with is explained in our Privacy Notice.
3. How long do we keep your information
Any personal information we collect from you or third parties about you (e.g. your previous energy supplier) will be retained securely for the full duration of your contract with MoneyPlus Energy plus a further seven years in accordance with our legal and regulatory obligations.If we hold your data for any other reason it will be deleted as soon as we no longer have a valid reason to keep it.
The cookies we use through our website will automatically be stored in your browser if this option is enabled. Depending on the cookie, the length of time it will be retained can vary as explained below.
MoneyPlus Energy is dedicated to ensuring all information we hold is secure and that your privacy is protected. For more information on how we do this, please read our Privacy Notice. For further information on what cookies are and how they work, please visit https://www.aboutcookies.org or https://ico.org.uk/concerns/cookies.
If you have any questions or would like to discuss how your information is handled, please contact us at firstname.lastname@example.org.
Last updated: 27 March 2019