MoneyPlus Energy has exited the energy supply market.

MoneyPlus Energy has exited the energy supply market. Ofgem, the energy regulator, has appointed British Gas to be your new supplier.

We appreciate that this could be unsettling however, Ofgem has a safety net in place which is aimed at helping and protecting customers during this period. This safety net ensures that your energy supply will continue without disruption and that any credit attached to your account is protected. You will not lose out on any credit balances that you may have built up.

Ofgem’s advice is not to switch to another supplier at the moment but wait until British Gas contact you. This will help to make sure that the process of handing over your account and any credit balance is as hassle free as possible for you.

During this time, the MoneyPlus Energy team are available to help you with any questions that you might have. You can call us on 0161 509 4747 or send an email to enquiries@moneyplusenergy.com. You can also find some useful FAQs below.

Support and advice is available on the Ofgem website.

Alternatively, if you need additional support, you can call Citizens Advice on 0808 223 1133 or email them via their webform . Advice will also be shared on Ofgem’s Twitter and Facebook .

FAQs.

In order to help answer any questions you might have, we have compiled a list of important things to know. In addition, the MoneyPlus Energy team is still available to help you with any questions that you might have. You can call them on 0161 509 4747 or send an email to enquiries@moneyplusenergy.com.

If you do choose to email us, please quote your MoneyPlus Energy account number in the subject box so we can easily find your account and respond as quickly as possible.

• 1. Will my supply be interrupted?

  Answer - Absolutely not. Your energy will not be disrupted – there will be no noticeable change, other than a new supplier being appointed for you.

• 2. Who will choose my new supplier?

  Answer - Ofgem, the energy regulator, will choose your new supplier following a competitive process designed to get you the best deal. In these circumstances they have chosen British Gas.

• 3. Should I continue to pay MoneyPlus Energy by Direct Debit, Standing Order or direct payment?

  Answer - Yes. Continue to make payments to MoneyPlus Energy until you are told otherwise, please do not make any changes as to how you pay your bill.

• 4. Should I take a meter reading?

  Answer – Absolutely. Please take a note of your meter reading and send this to us using any of the below methods. Please also make a note of the date and time that you took the reading and keep this safe.

  There are 3 simple ways to send us your meter reading:

  1. Login to your portal and add your meter reading straight to your account.

  2. Snap & Send – Take a picture of your meter and WhatsApp it to us on 0161 509 4747

  3. Call us on 0161 509 4747 and give us your reading over the phone.

• 5. What will happen if I am in credit to my old supplier?

  Answer – British Gas will honour any outstanding credit you may have. This way you will not lose out on any credit balances you might have built up.

• 6. I am in debt to MoneyPlus Energy. Who do I pay this to?

  Answer. You should continue to make these payments as you did before as any debt will still be owed to MoneyPlus Energy.

• 7. Will my bills go up?

  Answer. British Gas will place you on a special “deemed” contract (this means a contract you have not chosen). Deemed contracts can be more expensive, so your bills could go up. Once you have been contacted by British Gas, you can ask them about changing tariffs.

• 8. I have an ongoing issue with my account, what will happen now?

  Answer. If you have an ongoing question or issue with the supply of your gas or electricity from MoneyPlus Energy, then we can still try and help. Please contact us on 0161 509 4747 or send an email to enquiries@moneyplusenergy.com.

Administrator Details

MoneyPlus Energy Limited (“the Company”) has been placed into Administration.

The affairs, business and property of the Company are being managed by Anthony Collier and Allan Kelly of FRP Advisory who were appointed Joint Administrators on 13 September 2021.

The Joint Administrators are licensed in the United Kingdom by the Institute of Chartered Accountants in England & Wales and bound by the Insolvency Code of Ethics. The Joint Administrators act as agents of the Company and without personal liability. Further information in relation to how we may use, store and share personal data is set out in our privacy notice at www.frpadvisory.com/privacy/ .